This week’s inspiring guests are Claude Silver, Chief Heart Officer at VaynerMedia, and Cody Royle, author, podcaster and head coach of the AFL Team Canada. Host Kevin Monroe is excited that they both are travelers on the Road Less Traveled. They chat about creating a workplace culture that helps people grow.
- One of the most enlightening challenges of the Gratitude Challenge, Kevin says, is Phone-A-Friend. You ask someone else, If you were me, what would you be grateful for? Kevin poses that very question to Claude and Cody. They bring tears to each other’s eyes with their answers.
- The #1 request Claude hears from employees is “Help me grow.” This is what people are actually saying when they ask for feedback or when they want to improve their skills, she says. Along their journey, they’re going to experience many micro-journeys – some successes, some failures – and that is what they’ll remember in life.
- People want to get from point A to point B. As a leader, what are you doing to coach and mentor to get there?
- Cody is happy that the conversation is moving away from management towards coaching and mastery. The sports world can teach us so much about this, he says.
- When you master your craft, you notice that the game slows down, Cody says. The coach’s job is to get the athlete to reach that point by honing skill as well as removing barriers. Kevin finds this a beautiful description of the idea of mastery. He comments that the game slows down because you’ve grown and developed your skill, so you are now able to show up in the environment differently.
- Claude says you can help others grow by creating an environment of psychological safety. Be real, inspire them and live by example so that they feel comfortable to talk about anything with you. She shares a game she uses with employees that opens them up and helps them to talk about what matters to them personally. Cody adds that everyone has to be involved in creating a psychologically safe environment. We can all help each other then because we all feel safe.
- Kevin, Claude and Cody discuss the difference between drinking the water vs drinking the Kool Aid.
- Kevin asks, “What does it take for people to shift and get comfortable with a trusting, welcoming human environment?” Claude says that her company gives trust first not last. It takes time for people and interaction with other workers to accept that it truly is as good as it sounds. Cody comments that it starts with being truthful at recruitment. It’s just like dating: if what you deliver is not what you promised, things go south pretty quickly.
- We have the impression that someone has to stay at an organization for a long time in order to have an impact. We need to rethink this idea, Cody argues. A more productive approach is to ask, How can I help this person right now and maybe momentarily in their life, whether that’s with us or not? A good coach helps his players grow so much that they don’t need him anymore, Cody says. Accept that they may leave, but ask them to give you their best while they’re with you, and be the best coach and mentor to them you can be.
- If you want your company culture to change, you be the change, Claude encourages listeners. Find a mentor to guide you if you need to.
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